Shipping and Returns Policy

Terms and Conditions

Welcome to the glenwoodoffice.com website! Accessing, browsing and/or utilizing glenwoodoffice.com (the “site”) indicates your agreement to the Terms and Conditions contained in this agreement – Please read them carefully! Glenwood reserves the right to change and update this website (glenwoodoffice.com) and the Terms and Conditions contained herein at any time without written notice. 

Company Statement

We are dedicated to supplying you, the customer, with the best quality products and services. Glenwood is the Original Oversized Sac, and most of our products are original Glenwood inventions. We stand by all of our products with great pride and hold the highest expectations for all Glenwood staff. If you’re not satisfied, we’re not satisfied, and will do everything in our power to enhance your Glenwood experience. 

Shipping

We offer 100% free shipping on all orders within the contiguous United States. Orders deliver in approximately 1-4 weeks (some restrictions may apply). Custom covers may take between 4-10 weeks for delivery. Glenwood pieces and covers may be fulfilled and shipped from different warehouses and may be received at different times. Due to the restrictions of our shipping partners, we are unable to deliver to P.O. boxes / APO or FPO addresses. 

Please note, we are working closely with our delivery partners, to take all the necessary steps to protect customers during the COVID-19 pandemic. These measures include contactless delivery by leaving packages at your doorstep without requiring a signature. 

Returns & 60-Day Home Trial

We believe in Total Comfort, and a big part of that is making sure you are completely satisfied with your purchase. But if you’d like to make a return for any reason, you can return it by contacting Customer Love to coordinate your return authorization. Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. Custom merchandise, floor model, and clearance item sales are final, and returns cannot be issued. Any shipping and/or delivery fees are non-refundable. Gift Card purchases cannot be cancelled or returned. Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered. Floor models and clearance merchandise are not eligible for price adjustment. Financing terms cannot be adjusted after a purchase is made. Proof of purchase is required for all returns, exchanges, warranties, and refunds. 

Warranties

Glenwood Inserts have a Lifetime Guarantee against manufacturer defects. The warrant policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

All hard glenwood pieces such as frames, springs, clamps, feet, and shoes have a lifetime warranty. Standard Glenwood inserts (Khaki or Grey upholstered Seat and Side Frames) and Outdoor Glenwood inserts are guaranteed for three (3) years against manufacturer defects. Made-to-Order Down and glenwood™ Down Alternative Glenwood Inserts are guaranteed for three (3) years against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty. 

Glenwood covers are guaranteed for 3 years from the date of purchase (we highly recommend that all Outdoor Glenwood Back Pillows and Outdoor Glenwood Seat Cushions be kept out of the elements when not in use). Products are guaranteed against all manufacture defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty. 

Purchase Terms

• All prices are final upon purchase.
• Prices are subject to change without notice and are at the discretion of Glenwood.
• Current promotional offerings cannot be applied to the purchase of Gift Cards.
• A 100% deposit is required for every order placed on glenwoodoffice.com
• You must agree with all of these terms and conditions for us to process your order.

Typographical Errors

In the rare occurrence an item is listed with an incorrect price or description due to a typographical error or erroneous information received from our suppliers, Glenwood reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price, regardless of whether you have received an order confirmation or your credit card has been charged. If your credit card has been charged for a purchase and the order is cancelled, Glenwood shall immediately issue a credit to the same card for the same amount of the charge. 

Product Descriptions

Glenwood and its affiliates attempt to be as accurate as possible. However, Glenwood does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by www.glenwoodoffice.com itself is not as described, your sole remedy is to return it in unused condition. 

Electronic Communications

When you visit www.glenwoodoffice.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You have the right, at any time, to opt out or unsubscribe to future electronic communication from Glenwood, however you cannot opt out of receiving emails that pertain to any orders you have placed.

Copyright

All content included on this site, such as graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Glenwood, its affiliates, partners and/or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Glenwood, its affiliates, partners and/or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Glenwood and/or its software suppliers and protected by United States and international copyright laws. Use of any of our trademarks without express written consent is strictly prohibited. Access to the site does not constitute permission to utilize any logo, image or mark in any manner. 

Trademarks

GLENWOOD is a federally registered trademark of GLENWOOD OFFICE LLC, GLENWOOD, GLENWOOD OFFICE and other www.glenwoodoffice.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of glenwood. glenwood’s trademarks and trade dress may not be used in connection with any product or service that is not glenwood’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Glenwood. All other trademarks not owned by Glenwood that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsered by Glenwood or its subsidiaries. 

License and Site Access

Glenwood grants you a limited, revocable, non-exclusive license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion thereof without the express written consent of Glenwood. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Glenwood. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Glenwood and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing Glenwood’s name or trademarks without the express written consent of Glenwood. Any unauthorized use terminates the permission or license granted by Glenwood. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.glenwoodoffice.com so long as the link does not portray Glenwood, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Glenwood logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site and set up an account, it is your sole responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer in order to maintain the security of your account with Glenwood. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, any financial obligations). Glenwood does sell some products designed for children, but it is our sole intent to sell them to adults, aged 18 or older, who can purchase with a credit card or other form of acceptable tender on this site. If you are under 18, you may use www.glenwoodoffice.com only under the supervision of a parent or guardian. Glenwood and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion for violation of any of the Terms and Conditions contained herein. 

Reviews, Comments, Communications and Other Content

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Glenwood reserves the right (but not the obligation) to remove or edit such content, but does regularly review posted content. 

If you do post content or submit material, and unless we indicate otherwise, you grant Glenwood and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Glenwood and its affiliates and sublicensees the right to use the name that you submit in connect with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Glenwood or its affiliates for all claims resulting from content you supply. Glenwood has the right but not the obligation to monitor and edit or remove any activity or content. Glenwood takes no responsibility and assumes no liability for any content posted by you or any third party. 

Read Glenwood User Generated Content Terms of Use here.

Risk of Loss

All items purchased from www.glenwoodoffice.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

Pricing

With respect to items sold by www.glenwoodoffice.com, we cannot confirm the price of an item until you order. Payments are charged at the time you place your order. 

Disclaimers of Warranties and Limitation of Liability 

THIS SITE IS PROVIDED BY GLENWOOD ON AN “AS IS” AND “AS AVAILABLE” BASIS. GLENWOOD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GLENWOOD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GLENWOOD DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM GLENWOOD ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GLENWOOD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

Applicable Law

By visiting www.glenwoodoffice.com, you agree that the laws of the state of Utah, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Glenwood or its affiliates. 

Disputes

Any dispute relating in any way to your visit to www.glenwoodoffice.com or to products you purchase through www.glenwoodoffice.com shall be submitted to confidential arbitration in Salt Lake City, Utah, except that, to the extent you have in any manner violated or threatened to violate Glenwood’s intellectual property rights, Glenwood may seek injunctive or other appropriate relief in any state or federal court in the state of Utah, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability 

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.